Building a new British Gas
Centrica: Building a new British GasIn order to face the challenges of the residential energy market head on, Centrica embraced a bold new technological approach to rejuvenate its British Gas business. The architects of the New Energ

Partners
In Partnership: Centrica and SalesforceSalesforce's industry-leading software stack, which unifies marketing, sales, service, commerce, and IT, enables Centrica to deliver personalised customer journeys on its British Gas New Energy Platf
In Partnership: Centrica and ENSEKENSEK's SaaS platform allows Centrica's British Gas residential energy customers to take more control of their account, and to understand, manage, and control energy consumption and bills. Learn mor


Rewarding loyalty
IAG Loyalty: Rewarding LoyaltyLoyalty is big business for airlines, a fact never demonstrated more than during the COVID-19 pandemic. Digital Bulletin meets the digital team at IAG Loyalty - the organisation behind the frequent-f

Partners
In Partnership: IAG Loyalty and ComarchA critical partner to IAG Loyalty on this journey has been Comarch. The two organisations first worked together in 2014 when Comarch relaunched the SME loyalty programme for British Airways and Iberi


Connecting Kazakhstan
NCOC: Connecting KazakhstanWe go behind the scenes at NCOC, the largest offshore oil and gas producer in Kazakhstan

Partners
In Partnership: NCOC and TerralinkDigital Bulletin explores the long-term technology partnership between NCOC and Terralink


Driving Western Union's tech transformation
Driving Western Union's tech transformationHarveer Singh, Western Union's Chief Data Architect & Global Head of Engineering, reveals how its digital transformation will the global payments giant the speed and agility it needs to thrive in the

Partners
In Partnership: Western Union and TalendTalend is a key partner to Western Union, with its ETL platform enabling effective data movement and consolidation from different locations. Harveer Singh, Western Union's Chief Data Architect & Glo
In Partnership: Western Union and SalesforceWestern Union has leveraged Salesforce's Marketing Cloud to streamline its communication channels and messaging with its large-scale customer base. Harveer Singh, Western Union's Chief Data Architec


Running the networks of the future
Ericsson Managed Services: Delivering a world-class user experienceJuan Manuel Melero, Head of Network Design and Optimisation, and Peter Laurin, Head of Business Area, discuss how Ericsson Managed Services strives for user experience perfection.

Ericsson Managed Services: Empowering its people to drive changeCharlotte Levert, Head of People (Human Resources) for Ericsson's Business Area Managed Services, and others discuss how the organisation is upskilling and reskilling its staff so that its entire tea
Ericsson Managed Services: Running the networks of the future5G is coming - and bringing with it an array of operational challenges for telecoms providers. In this Digital Bulletin exclusive, leaders from Ericsson’s Business Area Managed Services tell us h


The perfect marriage of tradition and modernity
LOTTE Wedel: The perfect marriage of tradition and modernityE. Wedel is Poland’s most famous chocolate brand. Owned by LOTTE Wedel, this year marks its 170th anniversary. While celebrating an illustrious past, it’s also looking to the future. We spoke to th

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