Building a new British Gas
Centrica: Building a new British GasIn order to face the challenges of the residential energy market head on, Centrica embraced a bold new technological approach to rejuvenate its British Gas business. The architects of the New Energ

Partners
In Partnership: Centrica and SalesforceSalesforce's industry-leading software stack, which unifies marketing, sales, service, commerce, and IT, enables Centrica to deliver personalised customer journeys on its British Gas New Energy Platf
In Partnership: Centrica and ENSEKENSEK's SaaS platform allows Centrica's British Gas residential energy customers to take more control of their account, and to understand, manage, and control energy consumption and bills. Learn mor


Rewarding loyalty
IAG Loyalty: Rewarding LoyaltyLoyalty is big business for airlines, a fact never demonstrated more than during the COVID-19 pandemic. Digital Bulletin meets the digital team at IAG Loyalty - the organisation behind the frequent-f

Partners
In Partnership: IAG Loyalty and ComarchA critical partner to IAG Loyalty on this journey has been Comarch. The two organisations first worked together in 2014 when Comarch relaunched the SME loyalty programme for British Airways and Iberi


Connecting Kazakhstan
NCOC: Connecting KazakhstanWe go behind the scenes at NCOC, the largest offshore oil and gas producer in Kazakhstan

Partners
In Partnership: NCOC and TerralinkDigital Bulletin explores the long-term technology partnership between NCOC and Terralink


Driving Western Union's tech transformation
Driving Western Union's tech transformationHarveer Singh, Western Union's Chief Data Architect & Global Head of Engineering, reveals how its digital transformation will the global payments giant the speed and agility it needs to thrive in the

Partners
In Partnership: Western Union and TalendTalend is a key partner to Western Union, with its ETL platform enabling effective data movement and consolidation from different locations. Harveer Singh, Western Union's Chief Data Architect & Glo
In Partnership: Western Union and SalesforceWestern Union has leveraged Salesforce's Marketing Cloud to streamline its communication channels and messaging with its large-scale customer base. Harveer Singh, Western Union's Chief Data Architec


Running the networks of the future
Ericsson Managed Services: Delivering a world-class user experienceJuan Manuel Melero, Head of Network Design and Optimisation, and Peter Laurin, Head of Business Area, discuss how Ericsson Managed Services strives for user experience perfection.

Ericsson Managed Services: Empowering its people to drive changeCharlotte Levert, Head of People (Human Resources) for Ericsson's Business Area Managed Services, and others discuss how the organisation is upskilling and reskilling its staff so that its entire tea
Ericsson Managed Services: Running the networks of the future5G is coming - and bringing with it an array of operational challenges for telecoms providers. In this Digital Bulletin exclusive, leaders from Ericsson’s Business Area Managed Services tell us h


The perfect marriage of tradition and modernity
LOTTE Wedel: The perfect marriage of tradition and modernityE. Wedel is Poland’s most famous chocolate brand. Owned by LOTTE Wedel, this year marks its 170th anniversary. While celebrating an illustrious past, it’s also looking to the future. We spoke to th



The story of Mars' digital transformation
The story of Mars' digital transformationSince embarking on a digital transformation four years ago, Mars has instilled a culture of user centric design and agile sprint delivery, leveraging Mars’ Digital Engine. Praveen Moturu, VP, Chi

Partners
In Partnership: Mars and Schneider ElectricSchneider Electric's full technology stacks are helping Mars better understand and optimise its facilities and derive meaningful data insights. Praveen Moturu, VP and Chief Enterprise Architect fo
In Partnership: Mars and CognizantCognizant uses its experience across industries to support Mars with the right solutions, and it also plays a key role in ideation and prototyping. Praveen Moturu, VP and Chief Enterprise Architec


Bringing delight to design
Intuit: Bringing delight to designIntuit is famed for its financial products but what people don’t often see is the meticulous skill and effort that go into designing these much-loved platforms. Here, in an exclusive deep-dive, Digit

Partners
In Partnership: Intuit and Optimal WorkshopA crucial component of Intuit’s design framework is rigorous testing to ensure the final product has been finely tuned to suit its clientbase. Central to this effort has been Optimal Workshop, a User


The road to 4.0
Unilever: The road to 4.0What happens when digital transformation meets ice cream manufacturing? Antonio Tuccillo, Process Engineer and Digital Lead at Unilever’s Caivano site, and his team tell Digital Bulletin how they hav



An Out of Home evolution
Talon Outdoor: An Out of Home evolutionTalon Outdoor is bringing the advertising’ oldest medium, Out of Home, into the 21st century. Digital Bulletin speaks to some of the company’s brightest minds tell us how it has embraced technolo

Partners
In Partnership: Talon Outdoor and Sahaj SoftwareOver the course of more than three years, Sahaj Software has built a number of platforms for Talon Outdoor, proving itself to be an invaluable technology partner.


Transformation, delivered
Salling Group: Transformation, deliveredThor Jørgensen and Steen Kronborg tell Digital Bulletin how Danish retail giant Salling Group successfully built its first grocery home delivery service at turbo-speed during COVID-19, and why the co

Partners
In Partnership: Salling Group and AccentureAccenture has been a key strategic partner to Salling Group on the retailer's grocery home delivery project. Through its global design and innovation consultancy Fjord, Accenture took ownership o
In Partnership: Salling Group and Naveo CommerceNaveo Commerce delivered the end-to-end e-commerce platform which now powers Salling Group's grocery home delivery. Naveo's platform has been developed around the idea of “headless commerce”; name
In Partnership: Salling Group and WesternacherSalling Group and Westernacher worked together to deliver the retail giant's first grocery home delivery service. Westernacher helped Salling Group optimise its SAP stack for grocery home delivery


Following ALE’s lead
Following ALE's transformation leadALE transformed itself, and now it is transforming its customers. Jean-Pierre Roullin, Director of Information Technology System, and Sebastien Juras, Director of Digital Studio, tell Digital Bul

Partners
In Partnership: ALE and TCSAlcatel-Lucent Enterprise is supported by Tata Consultancy Services in driving its digital transformation and next wave of growth. V Rajanna from TCS and ALE's Jean-Pierre Roullin discuss the stra


Making transformation real
GHD Digital: Making transformation realGHD has a long history of excellence in the professional services arena, serving multiple infrastructure markets with its engineering expertise. Now the company is doubling down on advanced techn

Partners
In Partnership: GHD Digital and EsriEsri, the world leader in location intelligence, supports GHD Digital's engineering projects with its powerful mapping and spatial analytics technology. GHD Digital's Steven Karan and Bob Armacost


Automating the future of business
Bain & Company: Automating the future of businessBain & Company is helping organisations plan for 2030. Ted Shelton, Expert Partner, Automation and Digital Innovation, talks us through why executives need to embrace automation or risk their bus

Partners
In Partnership: Bain & Company and UiPathBain & Company's Ted Shelton and UiPath's Carmel Smith discuss the two businesses' strategic collaboration, and how UiPath's end-to-end RPA platform allows organisations to embrace automation at scal


A culture-first technological transformation
Schneider Electric: A culture-first technological transformationEdge computing, cloud and AI are disrupting the industrial sector, but change can’t occur without people. Nathalie Marcotte, Helenio Gilabert and their team explain to Digital Bulletin how Schneider

Schneider Electric: The Autonomous Production AdvisorSchneider Electric has adapted its solutions to the new technological landscape. The Autonomous Production Advisor leverages edge computing, data analytics and cloud to help customers optimise their


Tech to the rescue
Green Flag: The road to transformationAlready one of the biggest and most popular roadside recovery businesses in the UK, Green Flag is reconstructing its technology and operating model to offer an even better service to its customers.

Partners
In Partnership: Green Flag and SegmentGreen Flag uses Segment’s customer data platform to collect, cleanse and control data across its websites and customer journeys. Segment’s Karthick Sriraman and Natalie Sidwell, along with Dean K
In Partnership: Green Flag and ECSGreen Flag enlisted the help of ECS, a digital transformation consultancy which has a long-standing partnership with AWS, to support its roll out of Amazon Connect. ECS’s Nick Duggan, along with
In Partnership: Green Flag and ContinoGreen Flag partnered with Contino, an engineering-led technical consultancy with specialism in cloud transformation, to help launch its new serverless platform and train its staff in cloud-native wor


IKEA's DesignOps revolution
IKEA’s DesignOps RevolutionIKEA's Karolina Boremalm and her digital-experience design team reveal their all-encompassing DesignOps strategy.

Partners
IKEA DesignOps: Leading by exampleAn ambitious DesignOps system at IKEA is made possible by skilled leadership and open collaboration.


Meeting automation demands
ABB: Meeting automation demandsMartin Tomczak and Akshay Nigam explain how a fresh approach to automation is delivering transformation in ABB’s Procurement & Logistics (Global Business Services) organisation.

Partners
In Partnership: ABB and Blue PrismHow ABB's strategic partnership with Blue Prism is allowing it to drive new efficiencies and embrace intelligent automation.


The cloudification of Lebara
Lebara: A cloudification success storyLebara CTO Torsten Minkwitz on the telco's move to the cloud and how it has empowered employees, benefitted clients, and saved vast sums of money.

Partners
Lebara: In partnership with OpenetOpenet is critical to Lebara's journey to the cloud. Lebara CTO Torsten Minkwitz and Openet's Paul Saunders tell us more.


Scaling new heights
Telefónica Spain: Scaling new heightsOver the past two years, Telefónica Spain has been on a bold journey to augment its workforce with automation. Javier Magdalena Pinilla, Director of Simplification and Robotisation, talks us through

Partners
In Partnership: Telefónica Spain and Blue PrismBlue Prism, the pioneer of RPA, provides crucial technology for Telefónica Spain's automation programme. Javier Magdalena Pinilla and Martin Stevenson discuss the partnership.
In Partnership: Telefónica Spain and EYOver the past two years, EY has been supporting Telefónica Spain on a bold journey to augment its workforce with automation. Javier Magdalena Pinilla and Enrique Manso Nerin discuss the partnership


Transformation in motion at Deutsche Telekom IT
Transformation in Motion at Deutsche TelekomFour senior leaders of Deutsche Telekom’s world-class IT organisation reveal the three-year journey undertaken to deliver a new era of technical and cultural agility to Europe’s largest telco.



KCOM's business transformation
KCOM: A world-class digital transformationUK telco KCOM has transformed rapidly and to great effect. Tim Shaw, KCOM's MD of Wholesale & Networks, tells us how.

Partners
Transformation at KCOM, powered by VlocityVlocity Communications Cloud has helped underpin rapid transformation at UK telecoms company KCOM.


Bringing innovation to insurance
Innovation Group: Bringing innovation to insuranceThree years ago, Innovation Group made the bold decision to remould into a digital-first business and build out a cutting-edge technology platform for insurance claims management. CTO Mike Hinton and

Partners
Innovation Group: In partnership with MicrosoftInnovation Group has transformed to become a digital-first provider of services to the insurance industry, powered from root to tip by Azure and a deep partnership with Microsoft.


Driving a county-wide tech transformation
Technology transformation at Norfolk County CouncilHow a local authority in rural England is blazing trails with technology innovation in every area it touches. CTO, Kurt Frary tells Digital Bulletin about his burning desire to leverage technology to

Partners
Norfolk County Council: In partnership with CapitaCapita is a backbone partner for Norfolk County Council's technology ambitions. It has supplied the council with more than 130 LoRaWAN gateways to support its IoT deployment and will be upgrading NCC


Tapping technology's potential
Thames Water: Tapping technology’s potentialThames Water is achieving digital excellence in the relentlessly challenging utilities industry. CIO Tony McCandless takes Digital Bulletin through the transformation process and tells us why a robus

Partners
Thames Water: In partnership with ApptioApptio has provided Thames Water with vital business intelligence and cost-management tools to inform its £1 billion digital transformation programme.
Thames Water: In partnership with WiproWipro has provided critical services to Thames Water as it implemented a vast and complex digital transformation process impacting every one its employees and customers.
Thames Water: In partnership with AccentureHow Accenture's change-management expertise enabled the rapid digital transformation of Thames Water - supplier of vital services to millions in London and beyond.


Saving lives with technology innovation
HARTMANN GROUP: Saving lives with technology innovationHARTMANN GROUP has been at the forefront of healthcare innovation for nearly 200 years. Today, technology transformation and new digital business models are enabling it to “go further for health”.

Partners
HARTMANN GROUP: In partnership with SiemensSiemens supports medical manufacturer HARTMANN GROUP with the full range of its product-lifecycle management needs, and through the scope of Siemens Healthineers is looking forward to helping it inno
HARTMANN GROUP: In partnership with SAPSAP has supported one of its earliest clients, HARTMANN GROUP, in its mission to save lives since the 1980s. Today is is innovating on the edge of the possible to help it 'go further for health'.


Blending technology and talent
Spark44: Blending technology and talentSpark44, a global creative agency originally formed in 2011 to service the needs of Jaguar Land Rover, is set to transform the agency world with a radical structure and special blend of leading talen

Partners
Spark44: How Censhare is powering a radically different global agencySpark44, a global creative agency growing fast with a radically different approach, marries its world-leading talent with cutting-edge technology to drive eye-opening results for clients. Censhare's


The intelligent automation of BT
The Intelligent Automation of BTBT is working to upgrade the experience of its 100,000+ employees with robotic process automation (RPA) layered with ever more sophisticated intelligence. Digital Bulletin meets its architect, Leigh

Partners
The Intelligent Automation of BT with Blue PrismBT is working to upgrade the experience of its 100,000+ employees with robotic process automation (RPA), layered with ever more sophisticated intelligence. Blue Prism provides BT with the tools and t
The Intelligent Automation of BT with CognizantBT is working to upgrade the experience of its 100,000+ employees with robotic process automation (RPA), layered with ever more sophisticated intelligence. Cognizant supports a vast swathe of IT infr


A data centre revolution
GIGA Data Centers: A Data Centre RevolutionGIGA Data Centers aims to reinvent the colocation data centre market. Digital Bulletin finds out how.

Partners
ABB: Powering Data Centre SuccessABB is key partner for GIGA Data Centers, supplying its 97% efficient TLE Series of UPS (Uninterruptible Power Supply) products to back up GIGA DC’s power supply.
Siemens: An Eye Into Data Centre AutonomySiemens allows GIGA Data Centers to leverage a standardised design and have true automation and visibility inside its data centres.


Technology driving excellence at the DVLA
DVLA : Technology Driving ExcellenceA dynamic approach to technology and culture is seeing the DVLA, the UK's national motoring authority, set the benchmark for digital in the country's public sector. Digital Bulletin visited its base



Transformation at scale with Henkel
Henkel: Transformation at ScaleHenkel’s Laundry & Home Care Division is in the midst of a truly large-scale transformation project. Digital Bulletin speaks to some of the main players who are driving change.

Partners
Henkel + Gideon BrothersCroatian company Gideon Brothers develops innovative autonomous mobile robots deployed by Henkel across its operations.
Henkel + IntravisIntravis has been a trusted visual-inspection partner to Henkel for more than a decade and a half, delivering more than 70 applications to different sites at Henkel, for label inspections and cap insp
Henkel + JungheinrichHenkel has long depended on Jungheinrich's ability to deploy complete solutions for its vast materials handling operations.


The 'Intelligent Transformation' of Lenovo
Transforming Lenovo // Customer-first digital transformationAjit Sivadasan, head of Lenovo's eCommerce and digital platforms, takes us inside the company's drive to transform around its customers, and how services provided by Adobe and Course5 Intelligence are

Partners
Adobe + LenovoLenovo is transforming to bring itself ever closer to its customers, and Adobe Experience Cloud is central to its success.
Course5 Intelligence + LenovoLenovo VP Ajit Sivadasan on his fruitful partnership with analytics and big-data specialist Course5 Intelligence.


The power of people and technology
ZinnovateCEO Håkan Nilsson on how the specialist IT and management consultancy is helping multinational clients transform.

Partners
Game Intelligence + ZinnovateAnders Norén, Game Intelligence CEO, on helping Zinnovate empower change management.
Enigio Time + ZinnovateGöran Almgren, Enigio Time CEO, on bringing blockchain to logistics with Zinnovate.
NICE + ZinnovateHow the Network of Independent CargoWise Experts (NICE) helps Zinnovate execute globally.


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