July 24 - 07:07
AWS announces GA of Contact Lens, AI-powered contact centre tech
AWS has announced the general availability of Contact Lens for Amazon Connect. AWS's contact centre service adds capabilities powered by machine learning that make it easier for businesses to identify customer issues and trends, search call transcripts, and improve agent performance. Companies like Capital One, Intuit, GE Appliances, and Dow Jones use Amazon Connect to run their contact centres.
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