November 15 - 15:11
Genesys and Google Cloud team up on customer experience
Genesys has teamed with Google Cloud to help companies improve customer support and experiences. Genesys will bring the Genesys Multicloud CXTM solution to Google Cloud, enabling firms to deploy a private edition of its customer experience platform on Google Cloud's infrastructure. Genesys also plans to deepen its integration with Google Cloud Contact Center AI, BigQuery and Kubernetes Engine.
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