January 24 - 13:01
Microsoft and Genesys partner for new cloud service
Genesys is shifting its Engage call centre technology onto Azure as part of a wider agreement with Microsoft. The pair will work on a joint co-selling and go-to-market strategy, with customers set to see the benefits in late 2020. Microsoft says this will bring Genesys users closer to AI technologies and offer deeper insights. The companies are also exploring and developing other integrations.
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